Wednesday, February 04, 2015

Time Warner Cable bait and switch?

I want to see about upgrading my Internet speed.  I log on to my account, see this:

...which brings me to this:

$10 per month sounds reasonable, so I go on.

A few minutes later, I get this in email:
...of course, "we are experiencing higher than usual call volume...". Eventually after 2 different people I find that the reason they need additional information is to see if I'm OK with $20 more per month instead of $10.  "We have to take Turbo off to add Extreme, that's $10, but then we have to add it back on, then... "I found you a better package"  "But it's still $20 more, right?"  "Yes"

I'm logged on to my account, the system sees what my services are and how much my bill is...but can't figure out that I can't actually get that rate.  Riiiight.    I'm sure their lawyers have insured that they aren't quite technically legally engaging in bait and switch...but I've got a different opinion.

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