Monday, December 03, 2007

Customer service

I ordered 2 pepperoni pizzas from the place down the street. They sent me 2 cheese instead. When I called to get the right pizzas, the manager seemed to think that because the computer said "Cheese", that must be what I ordered. He finally relented, said he'd send the pepperoni.

When they got here, there was a $1.50 delivery fee. When I was going to call the store, the driver didn't insist on charging me. I called the manager back--He seemed to think it reasonable to pay another delivery fee, after all "you've got two free pizzas" as if that is what I intended in the first place. I told him he can have them back, I don't like plain cheese. He kept arguing with me until I hung up on him.

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